At CondomStore.pk, your safety, satisfaction, and trust are our absolute priority. We combine a strict hygiene policy with a comprehensive Guarantee on the authenticity and quality of every product we sell.
Our Guarantee: 100% Original and Authentic Products
We guarantee that all Condoms, Lubricants, and Accessories sold on CondomStore.pk are:
- 100% Original: Sourced directly from authorized distributors (Durex, Josh, Touch, etc.).
- Fresh Stock: Guaranteed to have long expiration dates, ensuring maximum reliability.
- Sealed & Safe: Delivered in factory-sealed, uncompromised packaging.
Your purchase is covered by this guarantee against manufacturing defects or authenticity issues.
Returns and Exchanges (Hygiene Policy)
For hygiene reasons and to guarantee the safety of every customer, we cannot accept returns or exchanges on any intimate product that has been opened, used, or removed from its internal sealed packaging. This policy ensures every item is new and safe.
Exchange Conditions (Damage or Error Only)
If you receive an item that is damaged, defective, or incorrect, we will happily facilitate an exchange, provided:
- The original product packaging is completely sealed and unopened.
- You notify us within 24 hours of delivery with clear photographic evidence of the issue.
If a suitable replacement cannot be provided, a full refund will be issued.
For any questions regarding our Returns, Exchanges, & Guarantee Policy, please contact our customer support team prior to placing your order.